A workshop built on showing its work.
Tickwright was opened with one principle in mind: the person leaving their watch with us deserves to understand what was done, why, and what it cost.
Back to HomeThe workshop and what it stands for
Tickwright opened on Patong Beach Road in Phuket after its founder spent several years servicing watches in Bangkok and, before that, studying horology in Chiang Mai. The move to Phuket was deliberate — the island draws residents and visitors from many countries, and many of them travel with watches that need care but can't easily be sent away for months.
The name refers to a wright — a maker or repairer — and the ticking at the center of the craft. It's a plain description of what we do. We don't position ourselves as a luxury atelier or a quick-turnaround counter. We sit somewhere more useful: a small, skilled workshop where your watch is the whole focus.
Every service begins with an honest look at what the watch actually needs. We don't push additional work. If a movement service is due, we'll explain the signs and what the process involves. If the case only needs a polish, we'll say so and not suggest more. The scope is agreed before anything is touched.
Our workshop is set up for mechanical watches — automatic and manual-wind calibers from across the main Swiss and Japanese manufacturers, as well as some vintage pieces that need extra patience. We have the tools to measure rate accurately, to disassemble movements cleanly, and to reassemble them correctly.
Walk-in visits are genuinely welcome. If you need a spring bar replaced or a strap changed, there's no need to book. Larger work — movement servicing and full polishing — benefits from a drop-off visit so we can inspect the piece and give you a clear timeline and written quote before starting.
Our approach in brief
Inspect honestly. Quote plainly. Work carefully. Report the result in writing. Hand the watch back in better condition than it arrived.
The people behind your repair
Krit Pongpan
Founder & Master Watchmaker
Trained in Chiang Mai and Bangkok, Krit handles all movement servicing and oversees work that leaves the bench. He is precise, unhurried, and will talk through anything you want to understand about your watch.
Napat Wichit
Case & Surface Specialist
Napat joined Tickwright to focus on case and bracelet work. Her attention to surface finish and her patience with tricky pieces — mixed finish bracelets, two-tone cases — keeps the cosmetic side of restorations consistent.
Supatra Meechai
Client Liaison
Supatra manages intake, updates, and handover. If you have questions during the repair process or need to arrange a pickup, she's the person you'll hear from. She keeps things clear and on schedule.
How we work
Pre-Service Inspection
Every piece is examined and any damage or concerns noted in writing before we begin. Nothing should surprise you when you collect.
Manufacturer-Grade Lubricants
We use watchmaker-grade lubricants matched to the specific caliber — not a one-size product that covers everything poorly.
Rate Testing on a Timing Machine
After regulation, the movement is tested on a timing machine in multiple positions. The figures go on your accuracy report.
Secure Storage During Repair
Pieces in progress are kept in labelled trays in a locked workroom. We don't leave movements disassembled overnight on an open bench.
Original Parts Where Possible
We source manufacturer or established aftermarket parts. If a part isn't available, we tell you before sourcing an alternative.
Written Records for Every Job
A service record is completed for each piece — what was done, what parts were used, and the post-service rate figures. You keep a copy.
What we believe about watch repair
Watch repair has a trust problem. Work happens behind a closed bench, clients hand over something they care about, and the information flow is often poor. They're told it's fixed and given a bill. The connection between those two things — the work and the cost — is left unexplained. Tickwright was built specifically to close that gap.
We handle mechanical watches with the care they deserve. The movement inside a well-made mechanical watch is a piece of engineering that can outlast several generations of owners if it's maintained properly. A movement service isn't just a bill — it's an investment in keeping that piece going. We take that responsibility seriously.
Phuket is a place where people from many countries pass through, and many of them carry watches from manufacturers across Europe, Japan, and the United States. We've worked on calibers from the major Swiss names, from Seiko and Grand Seiko, from Tudor, from smaller independent makers. The work differs by caliber but the standard of care doesn't.
If you've had a poor experience with a repair elsewhere — watch returned inaccurate, finish damaged during service, unexpected charges added at collection — we'd like to show you what a repair should feel like. No pressure, no rush. Bring the watch in and we'll tell you honestly what it needs.
Have a watch that needs attention?
Drop us a line or stop by the workshop. We'll take a look and let you know what's needed before anything begins.
Get in Touch