Privacy Policy

1. Introduction

Tickwright ("we," "us," "our") operates a watch repair and restoration workshop in Phuket, Thailand. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. It also sets out your rights in relation to that information.

We are committed to handling your personal data with care. We collect only what we need, use it only for the purposes stated, and do not share it with third parties except as described below. If you have any questions, contact us at [email protected].

2. Data We Collect

We collect personal data through the contact form on our website and directly at our workshop.

• Contact form data: Name, email address, phone number (optional), and any information you choose to include in your message.
• Service records: Information about the watch (make, model, reference, condition notes) and the service performed, retained for warranty purposes.
• Analytics data: Aggregated, non-identifiable data about website usage collected via cookies (with consent). See our Cookie Policy.

Legal basis for processing (PDPA Thailand / general principles):

• Consent — when you submit the contact form or accept cookies.
• Contract — when we hold service records related to work carried out on your watch.
• Legitimate interest — for direct follow-up on service enquiries.

Retention: Contact form data is retained for 24 months. Service records are retained for 3 years to cover warranty periods. Analytics data is aggregated and not retained in identifiable form.

3. How We Use Your Data

• To respond to your enquiry or service request.
• To provide and manage watch repair and restoration services.
• To contact you regarding the status of your repair or to advise on warranty matters.
• To understand how our website is used and improve it (analytics, with consent).
• To comply with legal obligations if required.

We do not use your data for automated decision-making, profiling, or unsolicited marketing. We do not sell your data to third parties.

4. Data Protection Measures

• Our website uses HTTPS encryption for all data transmissions.
• Contact form data is stored on secure, access-controlled servers.
• Physical service records are held in a locked office at our workshop.
• Access to personal data is limited to staff who need it to perform their role.
• In the event of a data breach affecting your personal information, we will notify you and the relevant authority within a reasonable timeframe as required by applicable law.

5. Cookies

We use essential cookies to keep the website functioning and, with your consent, analytics cookies to understand usage patterns. You can manage your cookie preferences at any time via our Cookie Policy page. We do not use advertising or tracking cookies.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019) and applicable international standards, you have the following rights:

• Right to access — request a copy of personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your data where we have no legitimate reason to retain it.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to withdraw consent — at any time, without affecting processing already carried out.
• Right to lodge a complaint — with the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party sites (for example, map providers). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us at [email protected] and we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be available on this page with a revised "Last Updated" date. Continued use of our website following a material change constitutes acceptance of the updated policy.